FAQ

• PRODUCTS
• How long does the smell last?
  • We are using high quality perfume only so the fragrance lasts up to 6-8 weeks and is activated by the air flow from your car’s fan.
• I bought first time a perfume with a diffuser. How to use it?
  • It is a fast and easy process to set it up! Here is how: 1) Remove the foil carefully without damaging the membrane 2) Click the perfume onto your car’s fan unit 3) Adjust the fan setting to regulate the intensity of the fragrance.
• I have already got a diffuser. Do you sell refills only?
  • Yes. In our assortment, you can find the refills category where you can buy perfume refills for your WoodyMoody® diffuser.
• Does it work for my car model?
  • Our created wood diffusers fit all kinds of cars. So it fits your car!
• Do you have a discount system?
  • Yes! You can find when selecting the options of products that depending on purchase volume you can receive extra savings.
• SHIPPING
• What countries do you ship to?
  • We ship to the majority of countries worldwide.
• Do you offer free shipping?
  • Yes! We offer free worldwide shipping to all the countries. We are using untracked post services but don’t worry - if you don’t receive your order, we will issue a refund or we will send a free replacement.
• How long does the shipping take?
  • The shipping time frame is from 7 to 19 working days. Your order will be delivered to your postal box, or you may have to go to your post office to pick it up.
• RETURNS
• When can I return the item?
  • If you want to return the item, please contact us within 30 days of receiving the order.
• I want to return the item. How can I do it?
  • Simply contact us with a reason for your return, and we will be happy to help.
• PAYMENTS
• How can I pay for your products?
  • We accept PayPal and all major debit or credit cards such as VISA, MasterCard, Maestro, etc.

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